Forensic Engineering & Insurance Industry Experts

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Facilitating reduced claim lifecycles

Our Insurance industry partners can expect from Intrax a shortened claim lifespan and improved asset performance by providing end-to-end, expert and innovative solutions.

As a true end-to-end service provider, Intrax sets itself apart by providing a ‘one-stop-shop’ for our insurance clients. Drawing technical expertise and experience from all six of our disciplines, Intrax is a cost-effective avenue for claims management providers, who would otherwise exhaust funds utilising multiple service providers for different services.

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Our Performance Commitment


Unbeatable communication and report turnaround.


Utilising innovative report templates, skilled and trained professionals for reporting, and undergoing rigorous internal review prior to any report being issued.


Independent, indisputable reporting from experienced professionals with definitive outcomes, enabling reduced claim lifecycles and better customer satisfaction.

Our point of difference is our ability to shorten claim lifespan, provide cost advantages and consistent performance.

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Forensic Engineering Capability & Expertise

At Intrax, we communicate with our clients and understand our client’s needs. We consistently work to exceed their expectations, with clear and definitive conclusions in our reporting. Our team of Forensic Engineers are committed to going above and beyond to ensure the best outcome for our clients.

Intrax’s Forensic Department is an expert in the independent assessment of structural failures and specialise in the investigation and reporting of distressed buildings and structures.

Our professional forensic engineering services are utilised by Insurers, Loss Adjusters, Claims Managers, Insurance Builders, Strata Owners, Government Departments, Lawyers, Asset Owners and Financial Institutions.

Intrax offers consistent and reliable forensic engineering services to the insurance industry and is keen to be the service provider of choice.

Today was the first report I have read from Intrax and I must say without doubt the most comprehensive and professional report I have read in 25 years of construction. Not only is it a pleasure speaking with yourself and your team by then providing this level of professionalism in your site investigations / findings the sole cause as to why your team will set new minimum levels of industry standards. Couldn’t be more thankful. Outstanding to see I have a preferred engineer.

Allan Stonham

Assessor , Claim Central

I have worked with Intrax on many complex projects over the years and have found their reports and ongoing service to be of the highest standards, I could not recommend Intrax highly enough

Sarah Campbell

External Loss Adjuster, Sedgwick

We Offer

Scope of Works Report

Contains rectification requirements for the reinstatement of a damaged building or structure, (as caused by an ‘Event’), including engineering design and documentation, specifications, and drawings. The production of a Scope of Works Report necessitates a site inspection (including site measurements), detailed drafting and a review of background information and technical documentation. Scope of Works Reports for insurance claims our team perform include:

  • Building Movement
  • Footing and Pavement Cracking
  • Water Infiltration
  • Roof Sagging
  • Rotated Retaining Walls
  • Earthquake Damage
  • Vibration Damage
  • Swimming Pool Deformations

Causation Report

Structure, explicitly commenting on whether the damage was caused or contributed to by an ‘Event’. The production of a Causation Report generally necessitates a forensic site investigation, a floor or brick course level survey and a review of documentation and background information. Causation investigations and reports for insurance claims our team perform include:

  • Insurers
  • Loss Adjusters
  • Claims Managers
  • Insurance Builders
  • Strata Owners
  • Government Departments
  • Lawyers
  • Asset Owners
  • Financial Institutions

Supplementary Report

Contains commentary on the findings of further investigations undertaken, along with results and/or analysis, and how these findings relate or otherwise to the cause of damage. The production of a Supplementary Report generally necessitates a review of results or findings from testing undertaken. Intrax draw on the expertise of other internal Departments to conduct further site investigations, ultimately determining the root cause of damage.

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